Store Policies

Company Policies

Buy List Policy

We will buy all cards you wish to sell us. Our buy price depends on the condition. Here is an explanation of our condition ratings. 

NM/M = "Near Mint/Mint" (Cards in Near Mint/Mint condition show minimal to no wear from shuffling or general play. A card graded in Near Mint/Mint condition is generally indistinguishable from cards in an unsleeved deck of other Near Mint/Mint cards. Foils in this category have little or no scuffing or clouding on the front.)

SP = "Slightly Played" (Cards in Slightly Played condition show definite, minor wear. Examples of cards in this grade include cards with mild border wear, minor corner wear, slight scratching, or scuffing/loss of sheen on the front due to play wear. Cards signed by the card's artist or Richard Garfield, or bearing a pro tour stamp, are graded as Slightly Played condition, if they would otherwise be Near Mint or Slightly Played. Foils in this condition will generally have some clouding or wear on the front of the card. Sleeves may or may not be needed to play these cards in a tournament.)

MP = "Moderately Played" (Cards in Moderately Played condition show moderate wear, but are still legal for tournament play if sleeved. Examples of cards in this grade include cards with shuffle creasing, moderate corner wear, moderate border wear, moderate whitening on the back or front face of the card, slight-to-moderate inking along the back borders, major scratching, minor water damage, or slight (hairline) creasing.)

HP= "Heavily Played" (Cards in Heavily Played condition show extreme wear, and may not be legal for tournament play, even in a sleeve. We do not sell cards in this condition on our website! We do occasionally sell Heavily Played cards in-person at events, where the buyer can see the exact amount of damage to the card before purchase. Heavily Played cards include cards that have writing on the back, major creasing, folding, major water damage, major whitening, major border wear, major inking (white-bordered cards that are markered on front to look black-bordered), tearing, chunks missing out of the card, cards that have been run over by a car, cards that have been run through a washing machine, etc. In short, Heavily Played cards are any cards that grade worse than Moderately Played.)

Return Policy

You may return most new, unopened items sold and fulfilled by Ogre's Games within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Your Privacy
OgresGamesOnline.com is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does OgresGamesOnline.com protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will OgresGamesOnline disclose the information it collects to outside parties?
We do not sell, trade, or rent your personal information to companies not affiliated with OgresGamesOnline.com. OgresGamesOnline.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

OgresGameOnline.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of OgresGamesOnline.com, our users, or others.

In Summary
OgresGamesOnline.com is committed to protecting your privacy. We use the information we collect on the site to make shopping at OgresGamesOnline.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information by OgresGamesOnline.com , Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

OgresGamesOnline.com also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and [Company Name] has no control or influence over their policies. Please check the policies of each site you visit for specific information. OgresGamesOnline.com cannot be held liable for damage or misdoings of other sites linked or otherwise.